As we enter a new year, NIC’s Executive Survey Insights is, at the time of this writing, entering it’s twenty-first ‘wave,’ the results of which will be posted right here, on February 11. The report for Wave 20 just posted here on NIC Notes this week. Looking back, it’s possible to see just how closely the survey’s results have mirrored the reality experienced by so many across the industry, and to appreciate the value of this unique tool, as leaders focus anew on navigating an uncertain future.
“A compelling departure from recent surveys, significantly fewer respondents in the Wave 20 survey cited resident or family member concerns as a reason for slower pace of move-ins and/or faster pace of move-outs the past 30-days—and notably fewer survey respondents cited a slowdown in leads conversions/sales. The CDC reports that more than 2.7 million doses of the COVID-19 vaccine had been administered as of January 26 to residents in nursing care, assisted living communities, and other senior living settings. According to Wave 20 survey respondents, four out of five organizations have had their first clinic. Of those organizations, on average, two-thirds of residents (66%) and nearly one-half of staff (47%) have received the first dose of the vaccine, and nine out of ten respondents anticipate that all residents willing to take the vaccine will be vaccinated within two months. More consumers having access to the vaccine in an environment where infection mitigation is the highest priority may encourage prospective residents to move in and improve future occupancy rates.”
“The drag on occupancy rates continued to be observed in the Wave 19 survey results. This likely reflects a combination of challenges in backfilling COVID-related vacancies as well as the effects of typical seasonality during the holidays and winter months. Despite reports of record-high COVID-19 cases across the country occurring daily, roughly two-thirds of respondent organizations were not increasing move-in restrictions presumably in part due to operator innovations in infection mitigation and creative visitation protocols which have gained acceptance from many residents and families. Long-anticipated as a game-changer with regard to improving occupancy, many operators are now starting to receive the COVID-19 vaccine. The Wave 20 survey is currently collecting data on the distribution of the vaccine to provide new insights for decision-makers.” –Lana Peck, Senior Principal, NIC
“The effect of the pandemic’s surge in the Fall is reflected in NIC’s recent ESI survey results. The November surveys (Waves 15 and 16), which provided insights into operator experiences in October, showed new downward trends in the pace of move-ins, move-outs, and occupancy rates across the continuum of care. These trends continued into the holiday season. More survey respondents reported drops in occupancy in the past 30-days than increases. In light of COVID-19 infection positivity rates rising across the country, more organizations in Wave 18 cited self-imposed or government-imposed move-in restrictions as a reason for slowing the pace of settling residents into their communities." --Lana Peck, Senior Principal, NIC